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Welcome to La Tiendita Boutique
Guatemalan Fine Handcrafts
401-421-5180 - Mon-Fri. 11am-5pm EST

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Customer Service

Shipping & Delivery
Please allow 4-6 business days to receive your order, however sometimes depending on your location it is delivered sooner. All orders received on business days; Monday through Friday are shipped within 24 hours after order is received. Orders received on weekends or holidays will be shipped the next business day. Customers placing orders outside the US are responsible for import duties, taxes, and charges are not included in the shipping cost, please check with your country's customs office to determine what these additional costs will be prior to placing an online order.
USPS
First-Class Mail: For orders weighing 13 ounces or less you have the option to choose this method. Fast and affordable service. Delivery within 4 days in most cases.
Priority Mail: For orders weighing more than 13 ounces we ship using Priority Mail. Delivery within 3 days in most cases.
Express Mail: Overnight delivery to most U.S. locations.
International Mail: Delivery in 6 to 10 business days (For many major markets. Average number of days may vary based upon destination).
Privacy & Security
At La Tiendita Boutique we are strongly committed to protecting the privacy of all of our visitors and customers. All the information you provide is confidential. We do not sell, share or otherwise disclose customer information to any third party for marketing purposes. Visitors and customers who supply Pinata Center Online Store & La Tiendita Guatemalan Handcrafts with their contact information may receive information or questions from us pertaining only to their purchase.
La Tiendita Guatemalan Boutique recognizes that our customers have concerns regarding the security of their personal data as it is processed across the internet. We take seriously the responsibility of keeping our customer’s data safe. You can rest assured that communications between your browser and our site’s web servers are private and secure.
Returns & Replacements
Due to the fact that our products are hand-made / hand-crafted sales are final to all customers, but if for any reason you are not completely satisfied with the item you bought, we can offer an exchange of the product or store credit. All returned items will receive a Store Credit Coupon that can be used for a future purchase. You can use your Store Credit Code at checkout when placing your next order.
Coffee, Chocolate & Clearance items are final sale items, no store credit or exchanges allowed.
All returns must be called in or emailed in advance and given a Return Number (RN #). Please return the unopened, unused/unworn product in its original carton within 5 days of your receipt and we will issue a store credit coupon or exchange for the product’s price upon receipt of the returned merchandise in our warehouse (Return shipping & handling charges are responsibility of the customer). Please return all merchandise to Pinata Center & La Tiendita at 390 Broadway Providence, RI 02909
Products damaged by neglect or abuse will not be covered by the Return or Exchange Policy.
Ordering
After your order is placed you will receive an email with your order confirmation, please check your spam folder if you don’t see the order confirmation on your inbox, once the order is shipped you will receive another email with the tracking number. You can also create an account with us for future convenience; fast and easy checkout, easy access to your order history and status or you can simply checkout as guest.
Payment, Pricing & Promotions
We Accept Payment via PayPal and Major Credit Cards – Visa, Mastercard, American Express, Discover. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.
Pricing discounts, promotions and new products will be available from time to time on our online store, you will also be notified via email if you are registered to our Newsletter.
Viewing Orders
If you are a registered with us simply login into your account and go to My Orders, if you checked out as guest click on Order and Returns at the bottom of our site.
Product Availability
Since our products are handmade, unique and one of kind, sometimes we may carry a specific item only once, inventory is manually checked and removed out of stock from our online store, therefore there may be times where products appear in stock and we may not have it anymore, if you place an order on an item that is out stock, we will contact you immediately, you will have the option to get a full refund of your purchase or use a store credit.
If you have any other questions regarding your online order, please don't hesitate to contact us.